When you book Norwegian flights to Egypt and Morocco, or other destinations outside Europe, it’s important to understand your passenger rights.
Whether your flight is cancelled, delayed, overbooked, or you’re denied boarding, knowing what you’re entitled to can help you get the support and compensation you deserve.
The good news? Because Norwegian is a European airline, you’re protected under EU Regulation 261/2004 on all its flights — even those departing from or arriving outside the EU. This means you may be eligible for flight compensation as well as additional rights such as care, assistance, rebooking, or refunds when your flight is disrupted.
Check your compensation online.
EU Regulation (EC) No 261/2004: Applicability to Norwegian Flights to Egypt and Morocco
EU Regulation (EC) No 261/2004 protects the rights of EU air passengers, including those on Norwegian flights to Egypt and Morocco.
This Regulation applies to:
- All flights departing from an EU, EEA, or UK airport, regardless of the airline.
- All flights operated by an EU-based airline (like Norwegian) — even if the flight departs from a non-EU country, such as Egypt or Morocco, and lands in the EU or EEA.
In practical terms, this means that passengers flying with Norwegian to or from Egypt or Morocco remain protected under EU Regulation 261/2004. If your flight is delayed, cancelled, or overbooked, or if you’re denied boarding without a valid reason, you may be entitled to:
- EU flight compensation (details below)
- Full refund or a new flight in the event of a cancellation
- Care from the airline, such as meals, refreshments, hotel accommodation, and communication access
- Reimbursement of expenses related to the disruption, in certain circumstances (when care is not offered for some reason)
EU Flight Compensation: Types and Basics
There are three main flight compensation types:
- Flight Delay Compensation – you can get this compensation when your flight is delayed for 3 or more hours (delay is calculated upon arrival)
- Flight Cancellation Compensation – you can get this compensation when your flight is cancelled at the last minute
- Denied Boarding Compensation – you can get this compensation when you are denied boarding due to flight overbooking
However, these compensations are not guaranteed in every case. For example, if the disruption was caused by extraordinary circumstances — such as severe weather, air traffic control restrictions, or political instability — the airline may not be obliged to pay compensation.
Still, Norwegian must always provide care and support to affected passengers, no matter the reason for the disruption. If your flight is cancelled (due to any reason), you are always entitled to a new flight or a refund. Yes, even if your flight is disrupted due to extraordinary circumstances, you are entitled to this!
Check your compensation online.
Right to Care When Travelling to Egypt or Morocco
When you fly with Norwegian to Egypt and your flight is delayed, cancelled, or if you’re denied boarding, you are entitled to what’s known as the “right to care” under EU Regulation (EC) No 261/2004.
This right ensures that, while you wait for your flight or an alternative travel arrangement, the airline must provide you with essential assistance to make your wait as comfortable as possible.
If your wait at the airport is at least 3 hours long, the following must be provided:
- Meals and refreshments appropriate to the waiting time
- Two free phone calls, emails, or faxes so you can stay in contact with family, friends, or colleagues
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
These benefits apply regardless of the cause of the disruption, meaning you have the right to care even when the delay or cancellation is due to extraordinary circumstances such as bad weather or airspace restrictions.
If you choose to arrange your own meals, accommodation, or transport during the disruption, you may be eligible for reimbursement later — provided that you keep all original receipts and that the expenses are reasonable (for example, standard hotels and transport, not luxury options or private transfers).
EU Regulation (EC) No 261/2004 protects the rights of EU air passengers, including those on Norwegian flights to Egypt and Morocco.
Right to a New Flight if Your Flight Is Cancelled
Yes, you are entitled to a new flight if your original one is cancelled. Under EU Regulation (EC) No 261/2004, Norwegian must offer you a choice between:
- Re-routing to your final destination as soon as possible under comparable conditions, or
- Rebooking at a later date that suits you, subject to seat availability, or
- A full refund of the unused portion of your ticket if you decide not to travel (see below).
If you choose to be re-routed, Norwegian must cover all additional costs related to the new journey — including meals, accommodation, and transport, when necessary, until you reach your final destination.
It’s important to note that if the cancellation happens less than 14 days before departure, you may also be entitled to flight cancellation compensation, unless the airline can prove that the cancellation was caused by extraordinary circumstances beyond its control (such as severe weather, air traffic control strikes, or political unrest).
Always keep all your travel documents, receipts, and written communication with the airline, as they will help support any claim for compensation or reimbursement.
Refund for a Cancelled Flight
If your Norwegian flight to Egypt or Morocco is cancelled, you are entitled to a full refund.
Norwegian may offer you a voucher as an alternative, but you don’t have to accept airline vouchers unless you want them. You are entitled to a monetary refund to your bank account.
In cases of last-minute flight cancellation due to the airline’s fault, you may also be entitled to flight cancellation compensation in addition to your refund.
Refund is not the same as flight compensation. There are situations when you are entitled to both.
Read more: Norwegian Refund for a Cancelled Flight
EU Regulation (EC) No 261/2004: Applicability to Norwegian Flights From Egypt and Morocco
As a European airline, Norwegian follows the same rules as other European airlines.
This means the regulation applies to all Norwegian flights, including those departing from Egypt and Morocco and heading to the EU, EEA, or UK.
If you were travelling on a non-European airline — for example, an Egyptian or Moroccan carrier — on a flight departing from Egypt or Morocco and arriving in Europe, you generally would not be entitled to EU compensation, and in some cases, not even to care or assistance (depending on the airline’s own policies).
However, because Norwegian is an EU-registered airline, your flight from Egypt to Europe is fully covered under EU Regulation 261/2004. You are entitled to flight compensation, refund, right to care and assistance (depending on your situation), just as you would if it were a Norwegian flight from Europe (see all info above).
Norwegian is an EU-registered airline, so your flight to or from Egypt/Morocco is fully protected under EU Regulation 261/2004.