How to claim Norwegian compensation?
How to claim flight delay compensation?
The process of claiming compensation from Norwegian may vary depending on the situation. You may have several options to handle the claim. Either you may do it yourself or delegate it to a third-party service for efficient handling. In some cases, managing the claim on your own may be the only available option. It is essential to differentiate between compensation and refund, as they are not interchangeable. You may be eligible for compensation, refund, or both, depending on the circumstances.
How to Claim Norwegian Compensation?
If you need to claim compensation from Norwegian, the process will depend on what type of compensation you are entitled to. Here are some of the most common situations.
1. UK/EU Flight Compensation: Norwegian
It is important to remember that airlines are responsible for compensating passengers for certain issues. These issues include: airline staff strikes, technical problems, staffing shortages, etc.
There are also situations when airline doesn’t have to compensate passengers. If a flight is disrupted due to bad weather, natural disaster, pandemic or other events the airline has no control over, compensation is not due. These situations are called extraordinary circumstances.
Now, let’s discuss each flight disruption type.
1.1 Long Flight Delay
Conditions for receiving Norwegian delayed flight compensation:
- Delay must be at least 3 hours long (calculated at the time of arrival);
- Delay must be due to the fault of Norwegian;
- Flight must be from/to/within Europe.
How to claim compensation? Contact Norwegian customer support center through their website and submit a compensation claim form. Make sure to be persistent and refer to Regulation (EC) No 261/2004 while doing so. Don’t be surprised if the airline refuses to pay compensation. You may need to negotiate with the airline and provide additional proof.
Or file a claim with our partners. It’s the easiest way.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Read more: Norwegian Flight Delay Compensation
1.2 Flight Cancellation
To get compensation from Norwegian, your flight must meet these requirements:
- Flight must be cancelled last-minute (up to 14 days before the flight);
- Flight must be cancelled due to the fault of the airline;
- Flight must be to/from/within Europe.
Contact Norwegian customer support center via their website to make a claim.
Refer to Regulation (EC) No 261/2004. Make sure you mention your rights.
Or file a claim with experts. It’s easy.
Read more: Norwegian Flight Cancellation Compensation
1.3 Denied Boarding / Overbooking
You can get compensation if you are denied boarding.
However, there are certain criteria that must be met:
- You must be involuntarily denied boarding due to overbooking;
- It must be due to the fault of Norwegian, not due to problems with your passport, visa, etc.;
- Flight must be to/from/within Europe.
Contact Norwegian customer support center via their website to make a claim.
Refer to Regulation (EC) No 261/2004. Make sure you mention your rights.
Or file a claim with experts. It’s super easy.
Read more: Norwegian Denied Boarding Compensation
1.4 Missed Connection Flight
If you miss a connecting flight due to the delay or cancellation of your initial flight and you reach your destination 3 or more hours later than originally planned, you may qualify for compensation under Regulation (EC) No 261/2004.
Requirements for getting compensation are as follows:
- Delay is Norwegian’s fault, rather than an extraordinary circumstance;
- Delay of 3+ hours;
- The flight is to/from Europe.
To pursue compensation from Norwegian, visit their website and contact their customer support center, citing Regulation (EC) No 261/2004.
Or file a claim with air passenger rights experts.
Read more: Norwegian Missed Connection Compensation
1.5 Downgrading
If you are involuntarily downgraded from your flight class, the airline is obligated to compensate you for the inconvenience.
The amount of compensation you receive will depend on the distance of your flight, and may range from 30 to 75% of your ticket cost. Norwegian must pay you this compensation immediately.
If Norwegian fails to compensate you on the spot, contact the airline to file a claim. You are not required to accept any Norwegian vouchers or coupons. If you encounter any issues, you can refer to Regulation (EC) No 261/2004.
Read more: Norwegian Flight Downgrade Compensation
2. Baggage Compensation
You have two options for baggage issues.
You can either let your insurance company handle it or file a claim on Norwegian’s website. Please note that flight compensation companies do not usually deal with these kinds of claims.
2.1 Damaged Baggage
If your checked baggage is damaged, here’s what you can do.
- File a damage report at the airport within 7 days of receiving your bag;
- Provide necessary information;
- Get compensation of up to €1300.
Read more: Norwegian Damaged Baggage Compensation
2.2 Delayed Baggage
If your bag is delayed, follow this step by step guide:
- Report the loss of your bag at the airport;
- Get the Property Irregularity Report or PIR with a personal reference number;
- Track your bag’s status online, using your reference number;
- Get reimbursement for your expenses (essential items you have had to purchase as a result of this delay).
Read more: Norwegian Delayed Baggage Compensation
2.3 Lost Baggage
There are instances where your baggage may not arrive at the destination airport.
In such cases, take the following steps:
- Report the loss of your baggage immediately at the airport.
- Obtain a Property Irregularity Report with a unique reference number.
- Track your bag’s status online using this reference number.
- If your bag is not found after 21 days, provide a list of items you had in your bag to receive compensation of up to €1300.
- In addition to compensation, file a claim for any additional expenses incurred.
Read more: Norwegian Lost Baggage Compensation
3. Norwegian Refund For Cancellation
If Norwegian cancels your flight, you can request a refund for the amount you paid.
Depending on the situation, you may also be entitled to compensation. Contact Norwegian to make a claim. If needed, follow up in a few weeks.
You can read more about this process in the articles linked below.
Read more:
- Norwegian Refund For Cancellation
- Your Norwegian Refund Is Taking Forever? Here’s Your Plan of Action
3.1 What If You Cancel a Norwegian Flight?
If you cancel a Norwegian flight, the process is straightforward.
Begin by cancelling your reservation; you can do this online via the Norwegian website or by contacting their customer service. Following the cancellation, a refund request must be submitted. The refund amount will be determined mostly by your ticket fare’s conditions.
Bear in mind that not all tickets are refundable. If you purchased a non-refundable ticket, you might not receive a refund, or significant cancellation fees may apply. Hence, it’s vital to read and understand the fare rules before buying a ticket.
It’s also necessary to know that although you may qualify for a refund, you will not receive compensation for cancelling your own flight. Compensation under Regulation (EC) No 261/2004 only applies when the flight is cancelled by the airline, not when the passenger decides to cancel.
Therefore, while you may receive a refund for your ticket depending on fare conditions, you cannot receive compensation for flights cancelled by you.
Do Not Agree to Norwegian Vouchers
When entitled to European flight compensation or a refund from Norwegian, it’s crucial to remember that you are not required to accept Norwegian vouchers as a form of compensation. You can demand a monetary refund instead.
While dealing with Norwegian customer service, make sure to quote Regulation (EC) No 261/2004 and clearly state that you are not willing to accept vouchers as compensation. If the customer service representative doesn’t offer a cash refund, ask to speak to a supervisor or manager.
Indeed – you are entitled to receive your compensation or refund from Norwegian without having to accept vouchers as payment.
Claiming Norwegian Flight Compensation On Your Own
If plan to claim Norwegian flight compensation by yourself, it’s important to stay persistent and understand your rights.
Sometimes airlines may attempt to avoid paying compensation by exaggerating the situation or stating technical difficulties as extraordinary circumstances – which is untrue since technical problems are not considered as extraordinary circumstances.
The airline may even offer vouchers rather than actual compensation. This is not unique to Norwegian, as many airlines worldwide use these tactics.
In summary, to independently claim Norwegian flight compensation:
- Ascertain if you are entitled to compensation. Using EC Regulation No. 261/2004 as a reference, decide if your situation qualifies for either flight compensation or a refund.
- Keep all relevant documents. This includes boarding passes, tickets, receipts, and any other proof of your flight and its associated costs.
- Contact Norwegian. File your claim directly through Norwegian’s customer service. This can be done via email, telephone, or their website.
- Stay persistent. If the first response is unsatisfactory, stand firm. Continue to engage with the airline and assert your right to compensation.
- Refuse vouchers. Remember, you are entitled to monetary compensation, not vouchers.
- Escalate if necessary. If the airline denies your compensation request, consider escalating the matter to a National Enforcement Body or starting a legal action.
By following these steps, you can independently claim Norwegian compensation. However, remember that this process can be complex, and professional help is available if needed.
Court Action – Norwegian
In certain situations, it may be necessary to take legal action against the airline.
If your claim is denied by Norwegian, you have the option to appeal to NEB. This could be beneficial, as it may prevent you from having to go to court. While the outcome may not change (the airline may still not provide compensation), a favorable decision from NEB could greatly enhance your position in court and improve your likelihood of success.
What is your experience with Norwegian compensation claims? Have you ever received compensation from Norwegian? Share your experience, or questions, in the comments.
Featured photo by Kaboompics .com from Pexels