Turkey is a popular destination for travellers from across Europe, and if you’re booked on Norwegian flights to Turkey, it’s important to understand the passenger rights that protect you.
Since Norwegian is a European airline, EU passenger rights apply to all Norwegian flights, including those travelling to or from Turkey. This means that if your journey is disrupted, there are clear European regulations in place to ensure you receive the support and compensation you’re entitled to.
Check your compensation online.
How EU Regulation (EC) 261/2004 Applies to Norwegian Flights to Turkey
If you’re travelling on Norwegian flights to Turkey, it’s important to know what protections you have when things don’t go as planned.
EU Regulation EC 261/2004 protects passengers when flights are delayed, cancelled, or overbooked.
Since Norwegian is an EU airline, these EU air passenger rights apply to all of its flights between Europe and Turkey.
If your Norwegian flight to or from Turkey is cancelled, significantly delayed, or you’re denied boarding, EC261 2004 may entitle you to compensation and care. Simply put — if something goes wrong, the regulation ensures you’re not left without assistance.
EU air passenger rights:
- EU flight compensation (details below)
- Full refund or a new flight in the event of a flight cancellation
- Care from the airline, such as meals, refreshments, hotel accommodation, and communication access
- Reimbursement of expenses related to the disruption, in certain circumstances (when care is not offered for some reason)
Types of Flight Compensation for Norwegian Flights to Turkey
When flying to or from Turkey with Norwegian, you may be eligible for compensation if your flight is affected by:
- Flight delays of more than 3 hours (time of delay is calculated at the time arrival, specifically when airplane doors are opened)
- Last-minute cancellations (with less than 14 days’ notice)
- Denied boarding due to Norwegian fight overbooking
To qualify, the disruption must be within Norwegian’s control. All passengers — including infants — have the same rights. Compensation amounts are identical for every passenger and are not affected by age.
What if a flight is disrupted due to bad weather, air traffic control restrictions or safety issues at the airport? Then you are not entitled to flight compensation. Still, Norwegian must always provide care and support to affected passengers, no matter the reason for the disruption. If your flight is cancelled (due to any reason), you are always entitled to care, a new flight or a refund. Yes, even if your flight is disrupted due to extraordinary circumstances, you are entitled to this!
How Much Is Flight Compensation?
When your destination is within the EU/UK:
€250
If the distance of your flight is
up to 1,500 km
€400
If the distance of your flight is between 1,500 – 3,500 km
When your destination is outside the EU/UK:
€250
If the distance of your flight is
up to 1,500 km
€400
If the distance of your flight is between 1,500 – 3,500 km
€600
If the distance of your flight is more than 3,500 km
How to Claim Norwegian Compensation?
To claim flight compensation from Norwegian, you have two options.
You can submit the claim yourself directly to the airline by filling out their official compensation form and providing your flight details, booking reference, and any supporting documents. This method is free but may require patience, as airlines can take time to respond and may initially reject legitimate claims.
Alternatively, you can use a flight compensation company to handle the entire process on your behalf. These specialists check your eligibility, deal with the airline, and pursue the compensation for you — often even taking the case to court if necessary. They charge a success fee only if they win the claim, making it a convenient choice for travellers who want a hassle-free process.
Our partners offer such services.
When choosing this option, here is all you will have to do:
And that’s it — the rest is handled by professionals.
* Your boarding pass and passport or ID copy.
Right to Care from Norwegian when Travelling to Turkey
If your flight is delayed, cancelled, or overbooked (and you are denied boarding), Norwegian must provide what’s known as the right to care. This ensures you receive practical support while you wait. Depending on the length and nature of the disruption, Norwegian must offer:
- Free meals and drinks after a delay of more than 3 hours
- Access to communication, such as phone calls, emails, or internet, so you can update family, work, or onward travel arrangements
- Hotel accommodation and transport to and from the hotel if your delay requires an overnight stay
These services are intended to make long waits as comfortable as possible and to ensure you are not left covering essential expenses caused by the disruption.
All passengers on Norwegian flights to Turkey benefit from strong EU passenger-rights protections.
Right to a New Flight After a Flight Cancellation
If your flight is cancelled, you are entitled to a replacement flight to your destination on the next available service. This new flight can be on Norwegian or another airline, depending on the flight availability.
If the cancellation happens with less than 14 days’ notice and the airline is responsible, you may receive both a new flight and flight cancellation compensation.
If you’d prefer not to travel, you can decline this option and request a full refund instead.
Refund for a Cancelled Flight
If your Norwegian flight to Turkey is cancelled, you can choose a complete refund of your ticket price. Norwegian may offer a voucher, but you are free to insist on a cash refund.
If the cancellation happens with less than 14 days’ notice and the airline is responsible, you may receive both a refund and flight cancellation compensation.
Keep in mind that flight compensation is not the same as a refund. Learn more about the differences between a refund and compensation.
How EU Regulation (EC) 261/2004 Applies to Norwegian Flights From Turkey?
As a European airline, Norwegian must follow the same passenger-rights rules as all other EU carriers. This means EU Regulation (EC) 261/2004 applies to all Norwegian flights, including those departing from Turkey and heading to the EU, EEA, or the UK.
If you were flying with a non-European airline from Turkey to Europe, EU261 would not usually apply — and in many cases, you might not be entitled to compensation or care, depending on that airline’s own policies.
However, because Norwegian is an EU-registered airline, your Norwegian flight from Turkey is fully protected under EU261. You are entitled to the same rights — compensation, refunds, rebooking options, and care — exactly as you would be on a Norwegian flight departing from within Europe.
Norwegian is an EU-registered airline. Passengers on Norwegian flights to Turkey are protected by EU261, giving them clear rights in case of delays, cancellations, or denied boarding.
Featured photo by Quark Studio from Pexels